Setup Guide
Use this guide for general unpacking, setup, expansion, and care information. Always follow the product page, package labels, and instructions included with your specific furniture, because requirements may vary by item.
Before You Begin
Unpacking, assembly, and expansion requirements vary by product. Before opening the package, review the product page, carton labels, and any instructions included with the item.
When practical, move the unopened carton into the room where the furniture will be used. Open the packaging carefully and avoid cutting deeply into the box. Keep sharp tools away from fabric, foam, mattresses, and compressed components.
Inspect the product and included parts before discarding any packaging. For compressed furniture or mattresses, allow the item to expand for the amount of time stated in its instructions. Some products may continue gaining their full shape after they can first be used.
For modular or easy-assembly furniture, identify all parts and hardware before beginning. Assemble the item on a clean, protected surface and use only the tools and methods recommended by the manufacturer.
Contact support if the product arrives damaged, parts are missing, or a compressed item does not expand as expected.
Frequently Asked Questions
Learn about unpacking, setup, care, and support for your furniture.
How do I unpack my furniture?
Review the product instructions and carton labels before opening the package. When practical, move the unopened carton into the room where the furniture will be used. Open the packaging carefully, keep sharp tools away from fabric, foam, mattresses, and compressed components, and inspect all parts before discarding the packaging.
What tools do I need for setup?
Tools vary by product. Review the included instructions before beginning. Some items may require only basic hand tools, while others include the necessary hardware or tools. Do not use power tools unless the manufacturer specifically recommends them.
What is the expansion/rest time?
Expansion time varies by product. Follow the instructions included with your item and allow the full recommended time before judging its final shape or comfort. Some compressed furniture and mattresses may be usable sooner but can continue expanding afterward.
How should I care for my furniture?
Follow the care instructions included with your specific product. Cleaning methods vary by material, so do not use water, chemicals, steam, or a vacuum attachment unless recommended. Test any approved cleaner in a hidden area first, protect the furniture from excessive moisture and heat, and address spills promptly.
When should I contact support?
Contact support if the item arrives damaged, parts or hardware are missing, the instructions do not match the product, or a compressed item does not expand as expected. Keep the product and all packaging, and provide your order number and photographs when requested.
What are your shipping options?
Shipping methods and delivery estimates vary by product, destination, supplier, and carrier. Review the product page and checkout information for the options available for your order. Visit our Shipping & Delivery page for additional details.
What is your return policy?
Eligible items may be returned within 30 days of delivery, subject to product-specific restrictions. Contact our support team before returning anything, and keep the original packaging. Opened mattresses, expanded compressed furniture, assembled items, clearance items, final-sale products, and customized products may have additional restrictions.
Is my information secure?
We use reasonable security measures to protect information submitted through our website. Information may be shared with trusted service providers, such as payment processors, shipping carriers, and technology providers, when necessary to operate the store and fulfill your order. Review our Privacy Policy for additional details.
Setup Guidance for Your Product
Follow the instructions supplied with your furniture for unpacking, assembly, arrangement, expansion time, and care. Product-specific directions should always take priority over general guidance.
SETUP SUPPORT