Returns & Refunds
Requests involving damaged, defective, incomplete, or incorrect merchandise must be submitted within 30 days of delivery. Product-specific return restrictions apply, and non-defective change-of-mind returns are generally not accepted. Please contact our support team before returning any product so we can provide the correct instructions.
Returns & Refunds FAQ
Find answers to common questions about returns, damaged or incorrect items, packaging, and refunds.
What is the return window?
Requests involving damaged, defective, incomplete, or incorrect merchandise must be submitted within 30 days of delivery. Please inspect your order promptly and contact us as soon as possible if you discover a problem. Non-defective change-of-mind returns are generally not accepted, and product-specific restrictions may apply.
Do I need to contact support first?
Yes. Please contact our support team before returning any item. We will review your order and provide the correct return instructions. Do not ship furniture, mattresses, or large items back without approval, and do not return merchandise to the address shown on the original shipping label, as the correct return location may vary by product.
What condition should the product be in?
Eligible items must generally be unused, unassembled, and returned in their original packaging with all included parts and materials. Opened mattresses, expanded compressed furniture, assembled items, clearance items, final-sale products, and customized products may have additional restrictions.
Are there special instructions for large items?
Yes. Large furniture, mattresses, and other oversized products may require special return instructions and may need to be sent to a specific return location. Contact our support team before moving, repackaging, or shipping the item. Do not return a large item without approval and instructions.
How long does the refund process take?
After an approved return is received and inspected, approved refunds are issued to the original payment method within 15 business days. Your bank or payment provider may require additional time to post the funds to your account.
What if my item is damaged or incorrect?
Contact our support team as soon as possible if an item arrives damaged, defective, incomplete, or different from what you ordered. Please keep the packaging and provide photographs when requested. We will review the issue and explain the available resolution.
How can I track my return?
Follow the return instructions provided by our support team. When a return shipment requires tracking, keep the carrier receipt and tracking number until the return has been received and the issue has been resolved. Return destinations and procedures may vary by product.
Where can I find additional support?
For additional help, visit our Contact page or email support@megs.furniture. You may also review our Shipping & Delivery and Track Order pages for information related to your order.
What to Expect With a Return
Damaged or Incorrect Items
We want every order to arrive in the condition expected. Contact us promptly if an item arrives damaged, defective, incomplete, or different from what you ordered.
Eligibility & Packaging
Eligible products must generally be unused, unassembled, and returned in their original packaging. Opened mattresses, expanded compressed furniture, assembled items, clearance items, final-sale products, and customized products may have additional restrictions.
Refund Processing
After an approved return is received and inspected, approved refunds are issued to the original payment method within 15 business days. Your bank or payment provider may require additional time to post the funds to your account.
Returns Support
Need to Request a Return?
Start your return request online. Have your order number and product information available.
Submitting a request does not authorize a return. Please wait for Meg’s Furniture to provide return instructions before shipping your item.
Want to review all return requirements and conditions?
Return Information
Eligibility
Eligible items must generally be unused, unassembled, and in their original packaging. Product-specific restrictions may apply.
Contact
Return Instructions
Contact support before returning any item. Do not send large furniture or mattresses back without receiving return instructions. Do not return merchandise to the address shown on the original shipping label, as the correct return location may vary by product.
Helpful Links:
RETURN SUPPORT
Ready to Start a Return?
Submit a return request or review the complete Returns & Refunds Policy before you begin.