Shipping Policy

1. Shipping Area

Meg’s Furniture currently ships to eligible physical street addresses within the 48 contiguous United States.

We do not currently ship to Alaska, Hawaii, P.O. Boxes, APO addresses, or FPO addresses. Additional destination restrictions may apply to individual products or delivery methods.

2. Processing and Delivery Estimates

Processing and delivery estimates may vary by product, destination, fulfillment location, package size, and carrier.

Customers should review the product page, checkout information, order confirmation, and subsequent order communications for the estimates available for their purchase.

Any shipping or delivery dates provided are estimates unless expressly stated otherwise.

3. Processing Time

Orders begin processing after they are received and accepted for fulfillment.

Processing requirements may differ by product. Certain furniture items may require additional preparation or coordination before shipment.

Order processing is separate from carrier transit time.

4. Shipping Charges

Meg’s Furniture offers free standard shipping on eligible orders delivered within the 48 contiguous United States.

If a product or delivery method has any special shipping or delivery charge, that charge will be shown before the order is placed.

Free standard shipping does not change any product-specific delivery requirements, restrictions, or special handling that may apply.

5. Shipping Address Accuracy

Customers are responsible for reviewing the complete shipping address before submitting an order, including apartment, suite, unit, building, or other necessary delivery information.

If an address error is discovered after checkout, the customer should contact Meg’s Furniture immediately.

Address changes cannot be guaranteed once an order has entered processing or has been committed to shipment.

6. Multiple Packages and Separate Deliveries

Furniture products may be shipped in more than one carton or package.

Packages from the same order may receive separate tracking numbers, ship at different times, and arrive on different delivery dates.

Customers should not assume an order is incomplete simply because one package arrives before another. Tracking information should be reviewed for all available packages.

7. Tracking Information

When carrier tracking becomes available, tracking information may be provided by email or through available order-tracking tools.

Customers may also use the Meg’s Furniture Track Order page with the information requested there.

Tracking information may not appear immediately after a shipping label is created and may require time to update in the carrier’s system.

8. Carrier and Delivery Delays

Delivery delays may occur because of circumstances outside the direct control of Meg’s Furniture, including carrier delays, severe weather, holidays, high shipping volume, transportation disruptions, address problems, or other delivery conditions.

Customers should review available tracking information for current shipment status.

If a shipment appears unusually delayed or has passed the available estimated delivery period, customers should contact Meg’s Furniture for assistance.

9. Delivery Appointments, Signatures, and Special Delivery Requirements

Certain furniture shipments may require additional carrier coordination, a delivery appointment, a signature, or other delivery arrangements depending on the product and delivery method.

When applicable, those requirements will be communicated through the product information, order communications, or carrier.

10. Damaged Packages or Merchandise

Customers should inspect delivered packages and merchandise as promptly as reasonably possible.

If a package or product arrives damaged, defective, incomplete, or different from what was ordered, customers should keep the merchandise, retain all cartons, packaging materials, shipping labels, hardware, and components, take clear photographs or video when appropriate, and contact Meg’s Furniture promptly before discarding packaging or returning merchandise.

Customers should report these issues within 10 calendar days of delivery whenever reasonably possible, and all such claims must be submitted no later than 30 days after delivery.

Opening or expanding compressed furniture does not eliminate a legitimate damaged, defective, incomplete, or incorrect-item claim.

Return authorization and return instructions are governed by the Returns & Refunds Policy.

11. Missing Packages or Incomplete Deliveries

Some furniture orders arrive in multiple cartons or separate shipments.

Before reporting a package as missing, customers should review all available tracking numbers and shipment information to determine whether additional packages are still in transit.

If tracking indicates that all expected packages should have arrived but part of the order remains missing, customers should contact Meg’s Furniture and provide the order number and available tracking information.

12. Packages Marked Delivered but Not Located

Some furniture orders are shipped in multiple packages and may arrive on different days. If part of an order appears to be missing, first review all available tracking information to determine whether additional packages are still in transit.

If the carrier shows all expected packages as delivered but one or more packages cannot be located, check the delivery area, surrounding property, household members, building staff when applicable, and any carrier delivery notes.

If the package still cannot be located, notify Meg’s Furniture within 2 business days after the carrier reports the package as delivered. Please provide your order number and available tracking information so we can review the shipment.

13. Order Cancellations

Orders begin processing quickly and cancellation cannot be guaranteed after an order is placed.

Customers should contact Meg’s Furniture immediately if they need to request cancellation, but an order may already be committed to fulfillment and unable to be canceled.

Submitting a cancellation request does not guarantee that shipment can be stopped.

14. Customer Support

For shipping or delivery assistance, customers should provide their order number, the name and email used for the order, available tracking information, and a description of the shipping or delivery issue.

Email: support@megs.furniture

Phone: 1-888-402-0027

Customers may also use the Track Order page for available order-tracking information.