Returns Policy
Eligible items may be returned within 30 days of delivery, subject to product-specific restrictions. Please contact our support team before returning any product so we can provide the correct instructions. Keep all original packaging until you are certain you will keep the item.
Returns Policy FAQ
Get all the essential details regarding our returns process and conditions.
What is the return window?
Eligible items may be returned within 30 days of delivery. Please contact our support team before sending anything back. Product-specific restrictions may apply, and original packaging is generally required.
Do I need to contact support first?
Yes. Please contact our support team before returning any item. We will review your order and provide the correct return instructions. Do not ship furniture, mattresses, or large items back without approval.
What condition should the product be in?
Eligible items must generally be unused, unassembled, and returned in their original packaging with all included parts and materials. Opened mattresses, expanded compressed furniture, assembled items, clearance items, final-sale products, and customized products may have additional restrictions.
Are there special instructions for large items?
Yes. Large furniture, mattresses, and other oversized products may require special return instructions and may need to be sent to a specific return location. Contact our support team before moving, repackaging, or shipping the item. Do not return a large item without approval and instructions.
How long does the refund process take?
After an approved return is received and inspected, we will notify you of the refund decision. Approved refunds are issued to the original payment method. The time required for the funds to appear may vary depending on your bank or payment provider.
What if my item is damaged or incorrect?
Contact our support team as soon as possible if an item arrives damaged, defective, incomplete, or different from what you ordered. Please keep the packaging and provide photographs when requested. We will review the issue and explain the available resolution.
How can I track my return?
Follow the return instructions provided by our support team. When a return shipment requires tracking, keep the carrier receipt and tracking number until the return has been received and the issue has been resolved. Return destinations and procedures may vary by product.
Where can I find additional support?
For additional help, visit our Contact page or email support@megs.furniture. You may also review our Shipping & Delivery, Warranty, and Track Order pages for information related to your order.
Easy Returns for Your Peace of Mind
Quality Assurance
We want every order to arrive in the condition expected. Contact us promptly if an item arrives damaged, defective, incomplete, or different from what you ordered.
Clear Guidelines
Eligible products must generally be unused, unassembled, and returned in their original packaging. Opened mattresses, expanded compressed furniture, assembled items, clearance items, final-sale products, and customized products may have additional restrictions.
Refund Processing
After an approved return is received and inspected, we will notify you of the refund decision. Approved refunds are issued to the original payment method. Processing times may vary depending on the payment provider.
Returns Support Contact
Returns Policy
Eligibility
Eligible items must generally be unused, unassembled, and in their original packaging. Product-specific restrictions may apply.
Contact
support@megs.furniture
Return Instructions
Contact support before returning any item. Do not send large furniture or mattresses back without receiving return instructions.
RETURN SUPPORT