Returns & Refunds Policy

1. Return and Claim Period

Requests involving merchandise that arrives damaged, defective, incomplete, missing parts, or different from what was ordered must be submitted within 30 days of the delivery date.

We strongly encourage customers to inspect all cartons and begin unpacking and setup as soon as reasonably practical after delivery. If you discover shipping damage, a defect, missing components, missing cartons, or an incorrect item, please notify Meg’s Furniture within 10 calendar days of delivery whenever reasonably possible.

Reporting an issue promptly helps us document the condition of the shipment and determine the appropriate resolution.

Claims must be submitted no later than 30 days after delivery.

2. Non-Defective and Change-of-Mind Returns

Meg’s Furniture generally does not accept returns of non-defective merchandise based solely on buyer’s remorse or change of mind.

This includes situations such as deciding that you no longer want the product, changing your preference after purchase, or deciding that the furniture does not suit the intended room or space.

If a particular product has different return eligibility, those terms may be stated on the product page or provided to you in writing by Meg’s Furniture.

Customers should carefully review product dimensions, colors, features, delivery information, setup requirements, and other available product details before placing an order.

Exchanges

Meg’s Furniture does not accept product exchanges. If an item arrives damaged, defective, incomplete, missing parts, or incorrect, please contact Meg’s Furniture so we can determine the appropriate resolution under this Return & Refund Policy.

3. Damaged, Defective, Incomplete, or Incorrect Merchandise

If your order arrives damaged, defective, incomplete, is missing parts or cartons, or is different from what you ordered, contact Meg’s Furniture promptly.

Please keep the merchandise, all original cartons and packaging, shipping labels, packing materials, hardware, accessories, included components, and any documentation included with the product.

We may request photographs or video showing the product, packaging, shipping labels, damage, defect, or missing components.

After reviewing the information, Meg’s Furniture will provide the appropriate next steps. Depending on the issue and the applicable product terms, a resolution may include replacement parts, replacement merchandise, an approved return, a refund, or another appropriate resolution.

4. Compressed and Vacuum-Packed Furniture

Some furniture sold by Meg’s Furniture may be vacuum packed, compressed, rolled, folded, or otherwise packaged in a reduced size for delivery.

These products may begin expanding after the packaging is opened and, in some cases, may not be capable of being returned to their original compressed condition.

Please inspect compressed products carefully during unpacking and setup.

Opening or expanding a compressed product does not prevent you from reporting a legitimate claim involving damage, defect, missing components, or an incorrect item.

However, opened or expanded merchandise generally is not eligible for a non-defective change-of-mind return.

5. Mattresses and Other Product-Specific Restrictions

Certain products, including mattresses, compressed furniture, assembled furniture, clearance merchandise, final-sale products, customized products, or other specially identified products, may have additional return restrictions.

Product-specific terms may be provided on the applicable product page or with the product.

A product-specific restriction does not prevent a customer from reporting merchandise that was delivered damaged, defective, incomplete, or incorrect.

6. Original Packaging and Multiple Cartons

Please keep all original packaging until you have inspected the merchandise and are satisfied that the order is complete and in acceptable condition.

Some furniture may arrive in multiple cartons or separate shipments.

Do not discard cartons, packing materials, labels, hardware, or components until you have confirmed that the entire order has arrived and there are no problems requiring assistance.

If a return is approved, Meg’s Furniture will explain which cartons, components, or packages must be returned.

7. Return Authorization Is Required

Do not return merchandise without first contacting Meg’s Furniture and receiving return instructions.

Submitting a return or damage request does not automatically authorize a return.

Meg’s Furniture must first review the request and determine the appropriate resolution. If a physical return is required, we will provide the applicable return instructions.

8. Do Not Return Merchandise to the Original Shipping Address

The address shown on the original shipping label may not be the correct return location.

Return destinations can vary by product and fulfillment location.

Do not ship merchandise to the address shown on the original shipping label unless Meg’s Furniture specifically instructs you to do so.

Shipping an item to an unauthorized location may delay or prevent proper processing of the return.

9. Return Shipping for Approved Claims

When Meg’s Furniture determines that merchandise must be returned because of an approved claim involving damage, defect, missing or incorrect merchandise, we will provide the applicable return instructions and, when required, an approved return shipping label.

Customers should not independently purchase return shipping or send merchandise back without instructions from Meg’s Furniture.

For an approved return that requires shipment back to Meg’s Furniture, any return shipping label provided by Meg’s Furniture will be provided at no cost to the customer. Meg’s Furniture does not charge a restocking fee on approved returns.

10. Order Cancellations

Orders begin processing quickly, and cancellation cannot be guaranteed after an order is placed.

Customers should contact Meg’s Furniture immediately if they need to request cancellation, but an order may already be committed to fulfillment and unable to be canceled.

Submitting a cancellation request does not guarantee that the order can be stopped.

11. Refund Approval

A refund is not automatically issued merely because a return request or claim has been submitted.

When a physical return is required, the merchandise may need to be received and inspected before the refund is approved.

Approved refunds will be issued to the original payment method used for the purchase unless otherwise required by applicable law or the payment provider.

12. Refund Processing Time

After an approved returned item is received and inspected, Meg’s Furniture will issue any approved refund to the original payment method within 15 business days.

Return-shipping transit time is not included in this processing period.

After Meg’s Furniture issues the refund, your bank, credit card company, or payment provider may require additional time for the credit to appear in your account.

13. How to Request Assistance

To report damaged, defective, incomplete, missing, or incorrect merchandise, or to request return assistance, contact Meg’s Furniture and provide your order number, name, email address, product information, description of the issue, and photographs or video when requested.

Customers should wait for instructions before shipping any merchandise.

Email: support@megs.furniture

Customers may also submit a request through our Return Request form.

14. Product-Specific Terms

Because Meg’s Furniture offers different types of furniture and home products, certain merchandise may have product-specific return, handling, setup, or claim requirements.

When product-specific terms are disclosed on a product page or provided with an order, those terms should be reviewed together with this policy.

If you are unsure whether a product has special restrictions, contact Meg’s Furniture before purchasing.